IT Help Desk Assistant

Position Type: Full-Time

Location: Hybrid – Johnstown, PA, Murrysville, PA, or Youngstown, OH

Position Summary
As an IT Help Desk, you will be a valued and trusted member of the NCDMM team, reporting to the IT Infrastructure & Facilities Manager. You will help with IT related tasks, specifically being responsible for helping users with day-to-day computer and software issues, as well as being highly involved in strengthening our Cyber Security Posture.

The NCDMM team culture is innovative, creative, and fast-paced. Members of the team must be adaptive to thrive in an ambiguous environment. This role is part of a collaborative team, but a candidate with a “self-starter” personality with high energy will grow and thrive in this role.

Essential Functions

• Help secure LAN, WAN, and Cloud Infrastructure
• Work with Azure Endpoint Manager and the Azure Security and Compliance Center
• Working with Azure Cloud Services and Azure Active Directory
• SharePoint site administration
• Helping setup new hardware
• General help desk support
• Website content development
• Website management, maintenance, and administration
• Direct project support
• Other activities as directed by direct supervisor

Required Education and Experience

• Associate’s Degree in Computer Science or Information Systems
• Excellent oral and written communication skills
• Proficient in Microsoft Office, particularly Word, Excel, PowerPoint
• Experience with Microsoft SharePoint, Dynamics, and Teams
• Experience or knowledge of general website administration
• Experience with WordPress is a plus